Effective date: 12 August 2025
Jurisdiction: Kenya
Maji Co. Ltd. (“Maji,” “we,” “us,” or “our”) operates MajiApp and is committed to protecting your privacy. By using the platform, you consent to the practices described in this policy.
1. Information we collect
- Account details: Name, phone number, and delivery address when you register or place an order.
- Order and payment data: Service selections, cart contents, M-Pesa payment status, and order history.
- Location: GPS or address you provide to find nearby vendors, bowsers, or water points.
- Usage data: Pages visited, features used, and device/browser information for security and improvement.
2. How we use information
- Process orders, payments, and deliveries.
- Connect you with vendors, providers, and workspace tools.
- Send OTP codes, order updates, and support messages.
- Improve platform performance, safety, and product design.
- Send marketing communications only where you have given consent.
3. Sharing information
- With vendors and providers to fulfil your orders or service requests.
- With payment partners such as M-Pesa to complete transactions.
- When required by law or to protect rights, safety, and platform integrity.
We do not sell your personal information.
4. Data security and retention
We use reasonable technical and organizational measures to protect your data. No method of transmission or storage is completely secure. We retain information as long as needed to provide services and meet legal obligations.
5. Your choices
You may request access, correction, or deletion of your personal information, or withdraw marketing consent, by contacting us. Some data may be retained where required by law or for legitimate business purposes.
6. Third-party links
MajiApp may link to external sites such as the Play Store or workspace tools. We are not responsible for their privacy practices.
7. Children
MajiApp is not intended for users under 18. If we learn we have collected data from a minor, we will delete it.
8. Contact
Email info@majiapp.com or visit our Contact page. Maji Co. Ltd., Nairobi, Kenya.
Note: This page is provided for convenience and does not constitute legal advice.